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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rainy Chaet

September 9, 2026

5  out of  5
rating by Rainy Chaet
"Al with State Farm is great! He’s very reliable, professional, and always quick to respond whenever I need him. I really appreciate his excellent customer service and would definitely recommend him!"
We responded:
"Thank you for the great review! As a local small business owner, it is always nice to hear that you're trusted enough that someone would be willing to refer their friends or family. I'll make sure we keep it up!!"
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Gail Davis

September 9, 2026

5  out of  5
rating by Gail Davis
"I have been with State Farm at the same location since 1982. I have ALL my insurances with them, including car, home, umbrella, jewelry, etc. Al Taxter has always been available to answer my questions and provide explanations. He never makes me feel like I’m bothering him. At this point I’m hoping he never retires! 😉"
We responded:
"Thank you, Gail, this is so nice! I intentionally give every customer the time and respect they deserve regardless of how big or small the matter is which they want to discuss. And even though I've owned this office since 2007, there is no plan to retire anytime soon...heck, maybe never! "
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Jacob Ambrose

September 8, 2026

5  out of  5
rating by Jacob Ambrose
"Great customer service, helpful and courteous. Affordable rates, i’m a satisfied customer, thanks Al."
We responded:
"Jacob, it's a pleasure to be of service and I'm glad that still matters to people. I truly appreciate you choosing to continue as a customer year after year. Thanks for the review! "
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Christine Salay

September 8, 2026

5  out of  5
rating by Christine Salay
"One of the best Agents I've dealt with in the auto industry. Very knowledgeable, prompt with emails, and always willing to help. Thanks Al!"
We responded:
"Thanks so much! I truly appreciate you taking some time to leave a review. We try our best to provide the best service possible. I'm glad you feel like you are receiving it. "
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Amy

September 7, 2026

5  out of  5
rating by Amy
"Thank you Al Taxter from State Farm Insurance for providing excellent customer service. Al was able to guide me through all my insurance needs with all his knowledge and patience too. He was able to help me put together a policy that fit all my needs and at a fair price too. Thank you Al i truly appreciate the excellent customer service you provide!"
We responded:
"Amy, I appreciate the wonderful review. Call me old school, but I believe people talking to people will always get the best results. I'm glad that you're happy with your coverage, price and customer service. I look forward to helping you again in the future."
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Myra Conner

September 5, 2026

5  out of  5
rating by Myra Conner
"Al Taxter with state farm insurance is my go to insurance guy and been with him for decades and so was my Mom and Dad until they passed. He is the best for car insurance, homeowners and renters!! 💯❤️"
We responded:
"I'm so grateful for you and your family's decision to stick with me and State Farm over the years. I know there are a lot of insurance options out there and I don't take your continued support for granted. Thank you so much for the kind review."
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Barbara Renica

September 4, 2026

5  out of  5
rating by Barbara Renica
"Excellent work"
We responded:
"Ms. Renica, I truly appreciate the five stars on the google review. We'll keep working to continue earning them. Thank you!"
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William Pucher

August 17, 2026

5  out of  5
rating by William Pucher
"We were referred to Al Taxter State Farm Agency by a close friend. Within hours we received a quote for home and auto insurance.
Mr Taxter spent an hour on the phone with us explaining line by line coverage.
There wasn’t any push one or push two for information. It was very refreshing speaking to a person, which in this day and age is not so common.
We are completely satisfied with the Taxter State Farm Agency, and would highly recommend them to our friends."
We responded:
"Thank you so much for the wonderful review, Mr. Pucher! I truly appreciate you choosing my agency and trusting us with your home and auto insurance. I am glad you felt comfortable reviewing your coverage—our team believes in clear, thorough explanations without any pressure. Thanks again for being willing to recommend us to your friends! I look forward to speaking with you again in the future."
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L R

March 27, 2026

5  out of  5
rating by L R
"Al is a great agent and was very thorough in explaining all policies and options for me. Treated me like another family member. I would highly recommend him."
We responded:
"Honestly, I’m glad you felt my sincerity. It’s important to me that our customers walk away feeling valued and appreciated. Just like in your experience, we strive to provide that level of customer service to everyone. Our many thanks for sharing such a kind review."
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ACO Corporation

February 13, 2026

5  out of  5
rating by ACO Corporation
"I am writing to highly recommend *Agent Al Taxter* and his team at State Farm. They are, without a doubt, the best insurance providers I have ever worked with.

What stands out most is the high level of professionalism and integrity they bring to every interaction. Over the past four years of receiving quality service, I have found them to be exceptionally responsive, knowledgeable, and genuinely invested in their clients. My only regret is that I did not start working with them sooner.

If you are looking for an insurance partner you can trust, I cannot recommend them enough."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re truly honored to have earned your trust and it’s incredibly rewarding to know our customer service focus has made a difference for you. We look forward to continuing to support you and your insurance needs for many years to come!"
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Cindy Williams

December 27, 2025

5  out of  5
rating by Cindy Williams
"When my family moved to Virginia Beach in July 1969, we were insured at this State Farm location. Al Taxter has been my agent for many years and he provides excellent customer service along with his support staff. I like that I am able to receive discounts by bundling my various insurance policies."
We responded:
"Thank you so much for your nice review and for being a customer for so many years. I truly believe in the power of personal connections and genuine human service. While many industries—including insurance—are rapidly embracing AI, technology, and data-driven solutions, I will remain dedicated to providing the attentive personalized support that only people can deliver. I look forward to continuing to serve you, for many years to come. Please don’t hesitate to reach out—I'm here to help."
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Vladimir Gordiyenko

September 4, 2025

5  out of  5
rating by Vladimir Gordiyenko
"Fantastic service from Al Taxter and his Team! Al is very knowledgeable, responsive, and helpful. I'm feeling that Al had my best interest at heart. Best Insurance Agent I've ever had. Thanks, Al!"
We responded:
"Vladimir, we are truly grateful that our service has made you feel this positively about us and our office. Thank you for trusting us and for the kind review. "
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Tammy Pycior

August 24, 2025

5  out of  5
rating by Tammy Pycior
"Al Taxter has been my agent for many, many years now. The options and prices are fair, but Al’s honest and trustworthy approach is what has kept me with him for so long. If you are looking for insurance, (auto, home, life, renters, etc..) I highly recommend him - please look no further."
We responded:
"Thank you so much, Tammy! I'm grateful that you feel this way about working with me and my office. We will continue to keep up that level of customer service. "
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Margo M

July 16, 2025

5  out of  5
rating by Margo M
"Upon moving to VA from NY I needed to switch my car insurance. I was introduced to Al who helped navigate the transition.
Al was there when I purchased my first home, changed vehicles, added my teenager, and selling my home to obtaining renters insurance.

Al is always professional, courteous and answers any questions you have in the most timely manner possible. You will be 100% satisfied with Al as your StateFarm agent!"
We responded:
"Thank you so much for your kind review! I’m glad I could assist you with your insurance needs during these important life transitions. If there’s anything else I can help you with, please don’t hesitate to reach out!"
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Kayla M

July 25, 2024

5  out of  5
rating by Kayla M
"Since I’ve started with Statefarm I have been with Al. He is truly amazing! He gets back to me in a timely manner, goes above and beyond and I appreciate everything he does with assisting me with any questions I may have. He is the best!!
Thank you Al 🙂"
We responded:
"THANK YOU, Kayla. I'm glad you feel that way about the customer service I've been able to provide to you. I am here to help, reach out any time! "
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Tammy Kuhn

June 19, 2024

5  out of  5
rating by Tammy Kuhn
"Al Taxter is very helpful with all my questions & concerns. He is always available & answers right away. We have been with him for many years & will continue with him as long as we can"
We responded:
"Tammy, I truly appreciate the kind words. I am thankful to have you as a customer and look forward to many more years helping you and your family."
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Marissa Jones

April 3, 2024

5  out of  5
rating by Marissa Jones
"Al has made my progress the smoothest. He responds back fast with all information that you need. He even sent information about my rental insurance to my apartment complex. I didn't even ask him to do it. He did it on his own. I am much appreciated of it and I feel relieved that I have someone in my corner. Best insurance agent I have ever had."
We responded:
"Marissa, thank you for the kind words and sharing your experience with my agency with others. We do our best to be as proactive for our customers as possible. I'll continue to stay in your corner! :-) "
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Golden Gate Medical Supplies

March 13, 2024

5  out of  5
rating by Golden Gate Medical Supplies
"Al Taxter's State Farm agency had insured my home in Virginia Beach for many years. I sold the property and called from California to inform him I wouldn't need his services any longer. He responded right away and even advised me on an auto insurance matter that would be of no direct benefit to him. Service like that is rare and greatly appreciated."
We responded:
"I'm grateful all your years with State Farm and my agency, thank you. I also appreciate you taking some of your valuable time to share a review. I wish you and your business all the best. "
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Kirtria Johnson

March 11, 2024

5  out of  5
rating by Kirtria Johnson
"Al Taxter is an awesome insurance agent. He is truly just like a good neighbor; one message and immediately he is there taking care of business. I couldn't ask for a better agent."
We responded:
"I appreciate you taking time to share your experience, thank you, Kirtria. I'm glad to be of service. "
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Shawn Hollingsworth

February 29, 2024

5  out of  5
rating by Shawn Hollingsworth
"Spectacular service! Always attentive, personable, and great to do business with!"
We responded:
"Thank you so much Shawn. I am glad we can achieve, what we strive to be, for our customers. :-) "
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WTC ACADEMY

February 16, 2024

5  out of  5
rating by WTC ACADEMY
"Excellent customer service, very friendly, and communicates well. He has been attentive to my family needs and I would highly recommend to anyone needing a personable agent!"
We responded:
"Thank you so much for the kind review. It is much appreciated. "
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Julia Shore

January 11, 2024

5  out of  5
rating by Julia Shore
"Al Taxter’s office has clear, friendly communication! They answer my questions quickly and clearly which makes my life easier! I had an issue with a claim and he handled the whole thing for me right away!"
We responded:
"Thank you so much for the kind words, Julia. I'm glad I was able to help and appreciate your business."
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Jack

January 3, 2024

1  out of  5
rating by Jack
"Makes all sorts of promises to get accounts. Then drops the ball and blames corporate. Over 2 months of billing problems and im still owed money. His responce was a email trying to act like he knew nothing of it."
We responded:
"Jack, thank you for taking the time to share your personal experience. Although we are not perfect, we strive to provide seamless and reliable services to all our customers. Our office does not control billing or policy changes in house but we appreciate the feedback so it can be shared with those who do so we can improve. "
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Marlon Samson

December 12, 2023

5  out of  5
rating by Marlon Samson
"Today I received a letter from State Farm claims. It stated my claim was denied. I had no idea what this was about so I texted Al Taxter for assistance. He called me right away and said he will look into it. Within the hour he texted back with the news that all’s good with the claims dept. Like the jingle ad says
“Like a good neighbor State Farm is there” Al Taxter was there and resolved the issue in a timely manner. Thank you very much!"
We responded:
"Thank you, Mr. Samson. I'm glad I was able to sort this out and make sure you were taken care of properly. I'll always do my best to help. "
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Pamela Gomes

August 31, 2023

5  out of  5
rating by Pamela Gomes
"Great customer service!! Al is always available to answer any questions I may have."
We responded:
":-) Thank you so much Ms. Gomes! It is a pleasure having you as a customer. "